At EFurbuy, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return Policy for details on how to return products purchased from https://www.efurbuy.com/.
1. Eligibility for Returns
1.1 Items must be returned within 30 days of receiving the product.
1.2 Products must be in their original condition, unused, and in the original packaging with all accessories and documentation.
1.3 Certain items, such as clearance products, customized orders, and software licenses, may not be eligible for returns unless defective.
2. Non-Returnable Items
2.1 The following items are not eligible for returns unless defective or damaged:
- Software and digital downloads
- Products marked as “Final Sale”
- Items missing original accessories or documentation
3. Return Process
3.1 Step 1: Submit a Return Request
Contact our customer support team via email at javeed@alsafacomputer.com , sales@efurbuy.com or phone at +971 528151113 , +971 527205588 to initiate the return process. Provide your order number, details of the product, and the reason for the return.
3.2 Step 2: Receive Return Instructions
Once your return request is approved, we will provide detailed instructions, including the return address.
3.3 Step 3: Pack and Ship
Securely pack the product in its original packaging and include all accessories, documentation, and proof of purchase. Ship the product to the provided return address using a reliable courier service.
3.4 Step 4: Inspection and Refund
After receiving your returned item, we will inspect it to ensure it meets our return criteria. Upon approval, a refund will be processed within 7-10 business days to your original payment method.
4. Refund Policy
4.1 Refunds will include the product’s purchase price but exclude shipping fees unless the return is due to a defect or error on our part.
4.2 For orders paid using installment or financing options, refunds will be subject to the terms of the financing provider.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Products
6.1 If you receive a damaged or defective product, contact us within 48 hours of delivery with evidence (photos or videos).
6.2 EFurbuy will offer a replacement or refund for defective or damaged items at no additional cost to you.
7. International Returns
7.1 For international orders, the customer is responsible for return shipping costs, customs fees, and import duties.
7.2 Refunds for international returns will be processed once the item is received and inspected.
8. Contact Us
- Email: javeed@alsafacomputer.com , sales@efurbuy.com
- Phone: +971 528151113 , +971 527205588
